Privacy policy

This privacy policy describes how kizunarelo.com collects, uses and protects your personal data. We place great importance on respecting your privacy and are committed to handling your information transparently, in compliance with the General Data Protection Regulation (GDPR) and Japan's Act on the Protection of Personal Information (APPI), as our business operates from Japan.

In summary: we do not sell or rent your data, and we do not share it with any third party for commercial purposes. Your information is used solely for the operation of our business and the processing of your requests.

1. Data controller

The controller of the data collected on this site is:

Jérôme Larcher, operating as a self-employed individual under the trading name Kizuna Relo
Address: 15th floor, Cerulean Tower, 26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-8512, Japan
Email: contact@kizunarelo.com

For any question regarding this policy or your personal data, you may contact us at the address above.

2. What data do we collect?

We only collect data that is strictly necessary for the purposes described below. Depending on your use of the website and our services, this may include:

• Contact data: last name, first name, email address, phone number, as well as the content of your message, when you fill in the contact form.
• Appointment booking data: last name, first name, contact details and information you provide to organise a call or an appointment.
• Newsletter subscription data: email address, when you choose to subscribe to our communications.
• Relocation support data: when you become a client, the information required to prepare your case file, including documents requested by real estate agencies, public authorities or educational establishments.
• Technical data: information automatically transmitted by your browser (IP address, browser type, pages viewed), to the extent strictly necessary for the proper functioning and security of the site.

We do not collect any sensitive data (health, opinions, origin, etc.) and never ask you for any.

3. Why do we collect this data? (Purposes and legal bases)

• Responding to your requests via the contact form: pre-contractual measures and legitimate interest.
• Organising and managing your appointments and calls: performance of pre-contractual measures at your request.
• Providing the agreed support and preparing the necessary case files: performance of the contract.
• Sending you our newsletter: your consent.
• Ensuring the operation, security and improvement of the site: legitimate interest.
• Complying with our potential legal obligations: legal obligation.

Where processing is based on your consent (newsletter, non-essential cookies), you may withdraw it at any time, without affecting the lawfulness of processing carried out before such withdrawal.

4. Your data is neither sold nor disclosed

We expressly commit to:

• never sell, rent or transfer your personal data to third parties;
• not disclose it for external advertising or commercial purposes;
• use your information exclusively within the scope of our business and the purposes described above.

Your data is only accessible to persons who are strictly authorised and, where applicable, to our technical service providers (see next section), who act on our behalf and are bound by confidentiality.

As part of your relocation support, certain information may be shared with real estate agencies, property owners, public authorities or service providers involved in your request, solely to the extent necessary for the procedure in progress and with your agreement.

5. Service providers and data recipients

To operate, our site relies on technical service providers ("processors" within the meaning of the GDPR), who process certain data only according to our instructions:

• Website hosting: Lovable Labs AB (Regeringsgatan 25, 111 53 Stockholm, Sweden), hosted within the European Union.
• Domain name: OVH SAS (Roubaix, France).
• Newsletter delivery: EmailJS.
• Relocation support platform: RelocationOnline, Inc. (218 Main Street #740, Kirkland, WA 98033, United States), used for the secure exchange of documents and management of your case file. Data is primarily hosted in Ireland, within the European Union. Certain processing activities may involve a transfer outside the European Union, governed by appropriate contractual safeguards. This provider acts solely on our instructions under a data processing agreement.
• Advertising: Google Ireland Ltd (Google Ads tag), only if you consent to advertising cookies.

None of these service providers is authorised to use your data for its own purposes.

6. Data transfers outside the European Union

Our hosting servers are located within the European Union. However, as our business operates from Japan, some of your data may be accessed or processed from that country. Japan benefits from an adequacy decision adopted by the European Commission in 2019 and maintained since then, recognising a level of data protection equivalent to that of the European Union.

Where certain service providers involve a transfer to other countries, that transfer is governed by appropriate safeguards in accordance with the GDPR, including the European Commission's standard contractual clauses.

7. How long do we keep your data?

We only keep your data for as long as necessary for the purposes pursued:

• Contact and appointment requests: for the time needed to process your request, then for a maximum period of 3 years from our last exchange, for commercial follow-up purposes.
• Client files: for the duration of the support provided, then for the statutory retention period applicable to accounting and contractual documents.
• Newsletter: until you unsubscribe or withdraw your consent.
• Technical and security data: a short period, limited to what is necessary for the operation of the site.

At the end of these periods, your data is deleted or anonymised.

8. Your rights

In accordance with the GDPR, you have the following rights over your data at any time:

• Right of access: to know what data we hold about you.
• Right of rectification: to correct inaccurate or incomplete data.
• Right to erasure: to request the deletion of your data.
• Right to object: to object to certain processing.
• Right to restriction: to request the temporary suspension of processing.
• Right to portability: to receive your data in a reusable format.
• Right to withdraw your consent at any time.

To exercise these rights, write to us at contact@kizunarelo.com. We are committed to responding within one month.

If you believe your rights have not been respected, you may lodge a complaint with the competent supervisory authority. In France, this is the CNIL (www.cnil.fr).

9. Cookies

The site uses cookies strictly necessary for its proper functioning, which do not require your consent.

Advertising cookies are only placed after obtaining your consent through the banner provided for that purpose. You may change or withdraw your choice at any time using the ‘Manage cookies’ link at the bottom of every page. Details of the cookies used are provided in our cookie policy.

10. Security of your data

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure. Data transmission through the website is secured using HTTPS, and documents exchanged as part of your relocation support are transferred through a secure platform.

11. Changes to this policy

We may amend this privacy policy to reflect legal developments or changes in our business. The applicable version is the one published on this page, with its last update date indicated at the top of the document. We invite you to review it regularly.

12. Contact

For any question regarding your personal data or the exercise of your rights:
Email: contact@kizunarelo.com